FASTag has become a ubiquitous presence in our cars. Issued under the order of the National Highways Authority of India, a FASTag is a radio frequency identification (RFID) sticker tag that can be purchased through various issuing vendors. The tag is a move to digitise the tolls paid at highway booths, with the eventual goal of expanding their use in authorised parking spots. Eventually, the goal behind a FASTag is to reduce the use of cash in tolls – and digitise the entire process.

If you’re planning highway travel soon, here’s our guide for you to check for your FASTag balance. We also answer a number of key questions on FASTag, to help you better understand its importance.

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How to Check FASTag Balance Through Official Website

Before proceeding further, it’s important to understand that FASTag does not have its own, standalone portal. Instead, it is given out by an issuing authority. These authorities are banks or banking services, which therefore allow users to link their accounts to a FASTag account.

If you have already done this bit, you will already have a set of login details and your registered mobile number on this portal. Then, use the following steps to check your FASTag balance from your PC:

  1. Search for the portal through which you had signed up for FASTag. For instance, if you signed up for it through ICICI Bank, simply search for ‘ICICI FASTag’, and access the official page for the portal.
  2. Once you’ve located the site, you will find a login portal on it. Use your username and password to login, or choose a one-time password (OTP) login.

Some sites also let you login by using your vehicle registration number and OTP. Some, such as Paytm on the other hand, do not allow users to login through the website, and require you to use the app instead.

How to Check FASTag Balance Through Official App

Like websites, the process is largely similar on apps, too.

  1. Download the mobile banking app of your FASTag issuer
  2. On the app, you will find a dedicated FASTag section prior to login
  3. On some apps, you may locate the section after logging in
  4. Once you find it, the section will show your available FASTag balance, the latest deductions and provide a way to recharge
  5. Alternatively, you can also download the NHAI My FASTag app to check your account balance

How to Check FASTag Balance Through SMS

It is not mandatory to have data access in order to check for your FASTag balance. One easy way is to search in your inbox for the most recent NHAI or FASTag SMS alert. The latter will include your last available balance in your FASTag account.

If you don’t have the SMS message, you can get your latest balance on SMS by giving a missed call on the official NHAI FASTag number: +918884333331

How to Check FASTag Balance Through Customer Care

Finally, you can also call up the customer care portals of your FASTag issuer and ask for your account balance. The NHAI number is mentioned above, while the contacts of all other FASTag issuers can be found with the National Payments Council of India. The list is as follows:

Issuing BankCustomer Care Helpline No
Airtel Payments Bank400/8800-688-006
Allahabad Bank1800-258-6680
AU Small Finance Bank1800-258-7300
Axis Bank Ltd1860-419-8585
Bank of Baroda1800-103-4568
Canara Bank1800-103-3568
City Union Bank Ltd1800-258-7200
Equitas Small Finance Bank1800-103-1222
Federal Bank1800-266-9520
FINO Payments Bank022-6868-1414
HDFC Bank1800-120-1243
ICICI Bank1800-210-0104
IDBI Bank1800-266-1962
IDFC First Bank1800-266-9970
IndusInd Bank1860-210-8887
Karur Vysya Bank1800-102-1916
Kotak Mahindra Bank18-602-666-888
Nagpur Nagarik Sahakari Bank1800-266-7183
PAYTM Bank1800-120-4210
Punjab Maharashtra BankNA
Punjab National Bank1800-419-6610
Saraswat Bank1800-229-999/1800-266-5555
South Indian Bank1800-425-1809
State Bank of India1800-110-018
Syndicate Bank1800-3011-3333
Union Bank of India1800-258-6400
YES BANK1800-3000-1113

Frequently Asked Questions (FAQs)

What is the validity of FASTag?

Each FASTag issued has a validity of five years from the date of issuance.

What are the charges for FASTag?

There are a number of charges associated with a FASTag, including a one-time, non-refundable joining fee, a refundable tag deposit, and a minimum first-time recharge (also called ‘threshold amount’. Based on NHAI data at the moment, the charges are as follows:

Tag ClassDescriptionTag Deposit (Rs)Threshold amount (Rs)
4Car / Jeep / Van200200
4TATA Ace and similar mini Light Commercial Vehicle200100
5Light Commercial Vehicle / Mini Bus300100
6Bus 3 Axle400100
6Truck 3 Axle500100
7Bus 2 Axle / Truck 2 Axle400100
12Tractor / Tractor with trailer / Truck 4/ 5/ 6 Axle500100
15Truck 7 Axle and above500100
16Earth Moving / Heavy Construction Machinery500100

What should be the minimum balance on FASTag?

The NHAI removed the need for a mandatory minimum balance in February 2021. As a result, users will be allowed to pass a toll booth as long as their account balance is not negative.

What happens if the FASTag doesn’t have enough balance?

If your balance is running low, you will still be allowed to pass a toll booth. In this case, the latest charges will be deducted from the tag’s security deposit, which must be recharged before you cross the next toll booth.

What will happen to account balance if FASTag is lost or damaged?

If the tag is lost or damaged, you will need to report it to the issuing bank by calling its customer centre. The latter will then backlist the tag to prevent any further transactions on it. The same can be reactivated by paying a reissuance fee, and registering with the same mobile or vehicle number.

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